FAQ
Frequently asked questions
Everything owners ask us about UNRIVO, by section.
Do I need marketing experience or a setup consultant?
No. UNRIVO is built for beginners. A short checklist on your Dashboard walks you through your Business profile, your accounts and your first story, and ticks itself as you go. You tell your story the way you'd tell a friend; the system does the organizing.
Will UNRIVO invent stories or results — and does it post without my approval?
Never. Posts are built only from what you told us, and any number that isn't in your story is flagged before publishing. Nothing is published unless you approve the post and schedule it yourself.
Can the AI answer my customers by itself, and what happens when it doesn’t know?
Only if you choose. The reply assistant has three modes — Off, Suggest (it prepares replies you send) and Auto-reply — always or only at the hours you set. It answers only from your business knowledge; when it isn't sure, or the customer asks for a person, it calls your team and the alarm keeps ringing until someone takes over.
Can customers order and pay inside WhatsApp or Instagram?
Yes. Inside the chat, customers choose the items, payment, delivery and address with tap buttons, and stock is checked live. You send invoices and payment links in the same chat, follow instalments with automatic reminders, and the customer is updated at each stage of the order.
How does the assistant learn my business?
From the Business knowledge you add, and from your own answers: when a customer asks something new and your team replies, that reply is saved as a learned answer that you can approve. The assistant answers only from your knowledge and never makes things up.
How do I know which posts and ads bring sales?
Mark leads and sales in the CRM as usual. Growth Insights shows where they came from — ads, posts, story replies, comments or your website — and what to do next.
Which platforms are supported?
Publishing and ads: Instagram professional accounts (Business or Creator) and Facebook Pages. Inbox: WhatsApp Business, Instagram, Messenger and your website chat. More channels are planned.
Can my employees use UNRIVO?
Yes, with the Business Plan: 1 Manager + 2 Employees included, $9 per month for each extra person. Each person gets their own login, roles and channels, and the Manager approves important actions.
Which currency will I see?
Choose your business currency once in your Business profile. Reports, ads and CRM values follow it; amounts in another currency keep their original value and are also shown converted at the rate you set.
Which languages and dialects?
The app is in Arabic and English. Arabic posts can be written in Simple Standard Arabic or in Gulf, Egyptian or Yemeni dialect; English posts in clear global English.
Is my data safe?
Your stories, chats and media are private to your account, Instagram, Facebook and WhatsApp access is encrypted, and we never sell your data. When UNRIVO tells Meta about a sale, only the event, time and value are sent — never names, phone numbers or messages. You can disconnect or delete everything at any time.
How much does it cost?
Pro Plan: $20 per month for one person. Business Plan: $55 per month for 1 manager + 2 employees, and $9 per month for each extra person. Both start free for 7 days (up to 3 posts a day; 15 a day on a paid plan); a card is required, and you can cancel any time before the 7 days end without paying anything.